How to contact the team

• Email the team direct: [email protected]
• Call 01664 503000 and select option 3

Opening times: 09:00-17:00. 

Repeat prescriptions

Repeat medications will often require annual monitoring.

This will require a GP to review your condition monitoring before the prescription can be processed.

If you request your prescription online, you may get a message informing you that your GP will need to review your medication and you will be unable to place the request until this takes place.

We are working to align this annual review with the patient’s birthday month so you will know when to expect it.

What do I do if my repeat prescription is not available for me to order online due to needing a GP review?

In this instance, please contact the prescriptions team to inform them that your medication is awaiting a review. Please also inform the prescription team how much of your medications you have remaining (ideally no less than 7 – 10 days). The team will then work with the GP to review your medications and approve for ongoing prescribing.

Please also be aware that your medication may not be available for you to order online due to outstanding regular condition monitoring. This may mean regular blood tests are needed for the GP to review your medications. Please make every effort to ensure your annual monitoring is up to date to ensure there is no impact to your online ordering.

Please order your repeat medication when you have 7 – 10 days remaining.

Please only tick the items you require on your repeat prescription form.

A new prescription will be available for you to collect from the prescriptions department in 48 working hours, unless you have identified a local chemist to pick your medicines up.  (Allow an extra day if pharmacy pick up).

Repeat Prescriptions cannot be ordered over the telephone.

If you are requesting your medication earlier than usual, please make a note on the request form why this is needed early

If you wish to pick up your prescription directly from one of the local pharmacies, please write the pharmacy name on the bottom of your order form.

Boots (Pharmacy Walk)	Lloyds	Boots (Asfordby)
Boots (Cheapside) Melton Pharmacy (Barker Crescent)	Superdrug	Day/Night Pharmacy

Any item not on your repeat prescription cannot be ordered via this system, you must speak to your GP.  If you have any queries, please speak to the repeat prescriptions department when dropping off your prescription request.

Only order what you need: We would also urge our patients to ensure you are only ordering the medications you need.  A report by the Department of Health estimates that unused medicines cost the NHS around £300 million every year. Did you know: Even if you never open your medications, once you leave the pharmacy your medicines cannot be recycled or used by anyone else.  This means that any you return are destroyed.