Covid-19 vaccination text SMS invitations

Latham House Medical Practice, as part of our Primary Care Network (PCN), are launching the new NHS Covid-19 Vaccine booking system called Accubook.

Latham House Medical Practice is working collaboratively as part of our local Primary care Network (PCN) with Syston Jubilee, Syston County and Vale Practices to deliver the Covid-19 vaccine to our community

NHS England are now supporting general practice PCN’s with the roll out of a new Covid-19 vaccine online booking system for patients.

This will be a huge help in enabling invited patients to book their own covid-19 vaccines when the vaccine clinics become available.

The new NHS booking system is called Accubook.

Clinicians in general practice already use the NHS sister system, AccuRX for video consultations and sending texts to patients.

What is AccuBook?

AccuBook is a software solution provided by the AccuRx platform. It has been approved as a provider by NHS Digital to support the COVID-19 vaccination programme.

The software integrates with both SystmOne and EMISweb, but in some regards also functions as a stand-alone platform.

The PCN can utilise AccuBook as a means for patients to remotely book in to clinics at the designated vaccine site: For Latham House Patients this is Melton Sports Village (same site as Melton Mowbray Rugby Club / MV16)

Who can use it?

If you consent to your Practice sending you SMS text messages: AccuBook  will automatically send a bespoke SMS text invitation which allows the patient to click on a unique  link taking them to a site where they can book an appointment quickly, negating any need to call their practice.

The AccuBook system will also send the patient reminder texts as their appointment nears and it will alert the practice regarding patients who have received an SMS but have not yet booked an appointment.

If you do not consent to SMS text messages from your Practice:

For patients who do not have SMS consent recorded, our practice staff will still telephone patients and book their appointment manually using the AccuBook system.

What  will the patient will receive via SMS text?

Patients who are eligible* to be invited to book their Covid-19 vaccine will receive an SMS text which will contain a unique link for the patient to follow to book their vaccine appointment at the next available clinic.

*Eligibility is defined by the Government’s priority patient cohort lists

Example Invitation SMS Text Message

Your GP Practice invites you to book your COVID-19 Vaccination. Please follow the instructions below. PLEASE NOTE: If the clinic is fully booked please do not worry, and do not call the practice. You will be contacted again in the coming days with an invitation to book in to another clinic. If you require further information please visit the practice website.

What happens if I follow the link to book my appointment but the clinic is full?

Don’t worry! Clinics are being scheduled all the time in line with when the vaccines are made available to our PCN.   If the current clinic is fully booked please do not worry, and do not call the practice. You will be contacted again in the following days with an invitation to book in to another clinic.

What happens if I decline the invitation because I have already received my first dose of the vaccine?

Anyone who has already had their first vaccine will be asked to decline the invitation in the SMS text. You may get a message which states “By ticking the box you are confirming you don’t want to receive more invites from your practice regarding covid -19” Please continue to follow this process as we will still contact you about your second vaccination appointment.

By clicking you confirm you will then be taken to another screen which asks you to confirm why you are declining on this occasion.

This is an automated response and does not mean we opt you out of further SMS text messages, we will continue to keep in touch with you on this topic.

What happens if I receive an SMS invitation but I have already had my Covid-19 vaccination or I have my vaccination booked already?

In this instance we would ask the patient to ‘decline’ their invitation received via SMS text. This action will not cancel any appointment you already have scheduled.

Coronavirus (Covid-19) & Flu Clinic

Eligible patients should call 119 to book their first dose Covid-19 vaccination. Please do not call the Practice about first dose COVID vaccinations.
It is essential that we continue to follow local restrictions as well as public health advice.
Please do not attend the Practice unless you have been asked to.