General Data Protection Regulation (GDPR)

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment.

 

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

Practice Privacy Notice Practice-Privacy-Notice-2021 (7)

Privacy Notice – Recording Telephone Calls

The surgery records telephone calls to protect patients and staff and other health workers. Patients are protected by our having a record of our conversations with you, staff and other health workers are protected from potential abuse. The surgery records all calls and patients are advised on this when they call our main number.

The recordings are stored on the surgery telephone system and are protected through the companies GDPR Policy. These recordings will not be shared outside the practice.

As the surgery records all calls, it is your right to request that your call is not recorded. If you do not wish for the call to be recorded then please tell the member of staff at the time of your call and the recording will be disabled.