Access to patient records through the NHS App

From 1 November 2022, most patients aged 16 and over with online accounts (such as through the NHS App or other patient online apps) will automatically be able to view new entries in their clinical record, including details of medications, test results and records of appointments they have had with any clinician entering information to the clinical system.

This is an NHS England programme supported by NHS Digital. The change supports the NHS Long-Term Plan commitments to provide patients with digital access to their health records.

Research shows that increasing numbers of patients want easy access to health information about them, including 80% of the 28 million NHS App users. Better access supports patients as partners in managing their health, and can help reduce queries to general practice such as on negative test results and referral letters.

Why these changes are being made

Better access to health information enables patients to become partners in managing their health.

Evidence demonstrates that access to records:

  • increases patients’ feelings of autonomy, understanding of their health and ability to self-care.
  • supports patients to prepare for appointments by acting as a written reminder or record of previous interactions
  • reduces the need for patients to contact general practice to get test results and referral notifications
  • increase data quality within patient record by enabling patients to flag if they think there are inaccuracies in their record
  • positively impacts on clinical indicators such as glycated haemoglobin (HbA1c) in diabetic patients.

Automatic sharing of this information will reduce the burden on GPs long term, where they are currently required to manually share this information upon individual patient requests: the number of people who would like visibility of their records vastly outweighs the number of people who require limited/restricted access to their records.

Supporting a patient-centric approach to health and care, better access to records helps people to better understand and manage their health, leading to better health outcomes and improved patient and staff satisfaction.

The change supports existing GP contract obligation to provide individuals with access to their future, or prospective, health information entered after this change is made, unless exceptional circumstances apply (such as safeguarding concerns).

Patient Resources

Easy read patient guides

UPDATES

MEASLES. 

Measles is extremely infectious and can be serious. If you have symptoms of measles, please stay at home and phone your GP or NHS 111 for advice. STAY AWAY from GP surgeries and A&E departments – you could spread the illness to others.

Go to nhs.uk for more measlesinformationUK.

 

WE ARE IMPROVING OUR APPOINTMENT SYSTEM

Patient Triage is a set of simple questions completed by the patient or receptionist to help us find the right appointment, support or advice for you at the right time. You can get in touch with us online at www.lhmp.co.uk or via the NHS App.

Please contact us by phone for urgent concerns

PRESCRIPTIONS

Please contact the team direct by calling 01664 503000 and select the Prescriptions team option or email the team direct at [email protected]

 

 

PRACTICE GUIDANCE: COVID-19

Mask wearing guidance has changed for healthcare settings.  Staff will be required to wear face masks in clinical areas.

Patients are advised to wear a face mask when attending the Practice.

 

Thank you

 

Click here to close this pop up