AccuRx Patient Triage: Consult with the Practice Online

Patient Triage is an online contact tool for patients to contact their GP Practice with non-urgent questions, requests or queries.

Accurx Patient Triage frees up the Practice phone lines and saves the patient time time with simple online access that is fully integrated with the clinical system.

How can I contact you online?

  • Click Consult with your Doctor online on the Practice website home page
  • Click any link to the Triage system shared on our website, like we have shared HERE
  • Get in touch via the NHS App.

‘How to’: Guides for Patients

How to use Patient Triage tutorial video for patients.

Getting in touch with your practice via the NHS App

You can now get in touch with your practice to submit a medical query/admin request through the NHS App.

To do this, you’ll need to download the NHS App and sign in with your NHS login (or sign up if you don’t have a login yet).

Submitting a medical query or Administrative question via the NHS App:

To submit a medical query, select the “Service” option on the bottom left of the screen, then “Contact your GP about a health problem”.

You can also click ‘Contact your GP surgery for a document or update” for any administrative questions.

In both instances, you will be asked to confirm your concerns are not an emergency. After confirming this, you’ll be able to submit a request to get help regarding a medical issue / administrative request.

Once the request is completed and submitted, you’ll be taken to a confirmation page.

What do patients submit?

When patients arrive on the Patient Triage landing page, they are given the following options πŸ‘‡

Patients are first reminded that online consultations are only for non-emergencies, and advised that the organisation may take up to 2 working days to respond.

Patients must declare that they have no β€˜red flag’ medical symptoms before they can continue πŸ‘‡

Medical queries

  1. For medical queries, patients are prompted to fill out the following information in relation to their medical query:

Admin queries

  1. For admin queries, patients are asked to select a type πŸ‘‡
  2. Patients are then asked a different set of questions depending on which admin query is selected…

Doctor’s Letter:

Fit (sick) note:

Questions about a referral (update/status):

Repeat prescriptions:

Test results:

I need help with something else:

(All text boxes for both Medical and Admin queries have a character limit of 300, including spaces. They can upload a maximum of 5 images where prompted.)

Patient details

After filling in medical or admin request questions, patients are asked to submit their contact details πŸ‘‡

(Note: patients can also submit a request on behalf of someone else. See how this works here.)

Patients are asked to share how they’d prefer to be contacted ☎️

They’re also asked if they’d like to receive a confirmation text for the request:

After their request has been submitted, they receive a confirmation message:

If the patient has opted to receive a confirmation text, they will receive one:

Patient Triage: Patient Help Guide

Patient Triage: NHS App Patient guide

Patient Triage: NHS App Patient Guide

Receiving a text

Patient Support: My practice has sent me a document via text

How to change your cookie settings.

Patient Support: My practice has asked me to complete a Florey questionnaire

Patient Support: I have received an SMS from Accurx asking if I still need my hospital appointment

Accurx: How patients can view and reply in our new patient portal

Patient Support: Understanding Record View

Replying to the sender

Patient Support: My practice has sent me an email – how do I respond?

Patient Support: My practice has asked me to respond to a text/send them a photo or document

Patient Support: How to convert weight: Imperial to Metric

Patient Support: How do I convert height: imperial to metric

Booking an appointment

Patient Support: How to book an appointment with your practice

Patient Support: There are no appointments available

Patient Support: I have been invited to book my Covid-19 vaccination/ appointment through Is this legitimate?

Video Consultation

Patient Support: My practice has sent me a video link



Measles is extremely infectious and can be serious. If you have symptoms of measles, please stay at home and phone your GP or NHS 111 for advice. STAY AWAY from GP surgeries and A&E departments – you could spread the illness to others.

Go to for more measlesinformationUK.



Patient Triage is a set of simple questions completed by the patient or receptionist to help us find the right appointment, support or advice for you at the right time. You can get in touch with us online at or via the NHS App.

Please contact us by phone for urgent concerns


Please contact the team direct by calling 01664 503000 and select the Prescriptions team option or email the team direct at [email protected]




Mask wearing guidance has changed for healthcare settings.Β  Staff will be required to wear face masks in clinical areas.

Patients are advised to wear a face mask when attending the Practice.


Thank you


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