What’s happening to my hospital referral?

Patients who have been referred to a hospital for any procedure will receive a letter from the National E-Referral System or from the hospital directly.  If you have not received any correspondence within 4-6 weeks then you can contact your practice to check you have been referred, or check on the Airmid or NHS app – this is free to download on any smartphone.

Please be aware that the letter from the National E-Referral System may say you will hear from the hospital within 14 days, unfortunately due to the delays from COVID not all hospitals are able to respond within this time and therefore there may be some extended delays. Referrals are reviewed by consultants within the hospital and patients are prioritised according to their clinical condition.

If you have been referred to hospital and are waiting to be seen as an outpatient or inpatient, and your symptoms deteriorate you need to contact the hospital you have been referred to for a specialist to review your referral letter and changing symptoms their contact details are below:

  • UHL Booking Centre: 0300 303 1573
  • Radiology/Imaging Services (for US/CT/MRI/DEXA etc): 0116 258 8765
    2ww: 0116 250 2543
  • Melton Hospital: 01664 854800
  • Nottingham University Hospitals: 0115 924 9924

NHS My Planned care digital platform:

Anyone waiting for a hospital appointment, operation or treatment, can now access the NHS My Planned Care Patient Digital Platform HERE which gives them direct access to the latest average wait time information for their trust, as well as helpful advice and support whilst they wait.

Updated weekly, the site is easy-to-use and is ‘open-access’ so their carer, friends, relatives, and can NHS team can also access this information.

We encourage people to look at this site where they may find the information they need before contacting their GP or hospital for an update about any elective procedures they are waiting for.

As well as wait time information, the platform also includes helpful details about how to manage pain, mental health, keeping healthy and accessing financial help and other local support whilst they wait.

It can also help people to prepare for their appointment/operation, including how to make a plan for their care and treatment alongside their healthcare professional.



Measles is extremely infectious and can be serious. If you have symptoms of measles, please stay at home and phone your GP or NHS 111 for advice. STAY AWAY from GP surgeries and A&E departments – you could spread the illness to others.

Go to nhs.uk for more measlesinformationUK.



Patient Triage is a set of simple questions completed by the patient or receptionist to help us find the right appointment, support or advice for you at the right time. You can get in touch with us online at www.lhmp.co.uk or via the NHS App.

Please contact us by phone for urgent concerns


Please contact the team direct by calling 01664 503000 and select the Prescriptions team option or email the team direct at [email protected]




Mask wearing guidance has changed for healthcare settings.  Staff will be required to wear face masks in clinical areas.

Patients are advised to wear a face mask when attending the Practice.


Thank you


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