Booking and changing appointments online
SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.
SystmOnline is available as an online service or via apps, providing patients with convenience and flexibility when managing their care.
The SystmOnline apps can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). They can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.
Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.
How to Register for online services
There is a registration process that must be completed prior to accessing
our services online. Please speak to a member of staff and bring photographic ID with you for all adults over 16 years.
Please note, if you wish to view a child’s records we request you contact our Operations Manager for more information.
Routine appointments for patients can be booked by the receptionists, in person or on your doctors receptionist’s appointment line. The practice uses a text reminder service and may also contact you via text with campaign reminders (stop smoking, flu). Please see a receptionist if you wish to opt OUT of this service.
For appointments please telephone the following number: 01664 503000
Our receptionists are available to help you between 8.00 am and 6.30 pm Monday to Friday
If you think you have an urgent medical problem for which you cannot wait for a routine appointment with your doctor, the receptionist will arrange for you to be seen and assessed by one of our specially trained nurses. They can meet most requirements of patients who need to be seen urgently and if you require urgent intervention by a doctor, this will be arranged for you, or if you need to be seen routinely by your doctor, this will also be arranged for you.
This system of handling urgent requests enables the doctors to plan their appointments for their patients benefit, ensuring they have enough time for pre-booked appointments, and enables access to a GP within 48 hours.
Between 08:00-11:30 in the morning we have an Immediate Access Clinic where patients can sit and wait if they feel that their medical problem can’t wait for a routine GP appointment. Patients can be seen by any Clinicians working that day.
Before you make an appointment to see your GP, think about what other services might be able to help.
- Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription.
- Call NHS 111 if you have an urgent medical problem, but you’re not sure what to do.
- Visit 111.nhs.uk for urgent medical advice for people aged 5 and over only.
- Visit a sexual health service for testing for sexually transmitted infections and contraception advice.
You do not have to make an appointment or register for these services.