Online Facilities

Online Services are enhancing the quality of care that practices can offer their patients by giving them online access to their health, and increasing choice and convenience.

At Latham House Medical we support the following online services to our patients:

  • The Airmid App. This is the latest app from SystmOnline and patients can use the app to book appointments, order repeat prescriptions and view test results. Download from the Apple App store or Google play Store.
  • Engage Consult. Is an online message service for non urgent enquiries, saving a phone call or visit to the Practice.

We are urging all patients to register for online services.  The NHS is experiencing unprecedented demand and utilising the online service will help relieve some pressure on our team and the NHS.  This can be done easily by


Airmid is SystmOne’s new patient facing app to support all of your healthcare needs. Log in using existing SystmOnline login details or NHS login to sign in securely. Once signed up, every patient can do everything they can in SystmOnline and more. From viewing the record to requesting repeat medication and linking to wearable devices (Apple Health and Google Fit compatible)


Download from Google Play

Download from App Store

Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.

How to Register for SystmOnline

There is a registration process that must be completed prior to accessing
our services online.

Please note, if you wish to view a child’s records we request you contact our Operations Manager for more information.

Please download and complete the application form for online access and return completed forms with the required ID to [email protected] or by post.





Required ID to support your application

  • A photocopy or photo image of your photographic ID (eg passport)
  • A copy or photo image of a recent utility bill or similar to confirm your home address as per your registered patient details.
  • Alternatively, if you know a member of the LHMP team they can vouch for your identity and we do not need the supporting information.

Important Information regarding access to medical records on SystmOnline

Access to your GP record includes information about medication, allergies, vaccinations, previous illnesses and test results.

Before submitting this request, you need to be aware of the following: Your records are written to help medical staff look after you and so in some cases, you may not understand everything you see.

If you find anything difficult to understand, as well as talking to your doctor or nurse, you can go to the NHS Choices website by using this link NHS Choices is the NHS website for patients where you can look for information on illnesses, improving health and find NHS services in your local area.

Your GP may not think it is in your best interest for you to look at your GP records online. If this happens, your GP will discuss their reasons with you. It is up to your GP to decide if you should be allowed access to your online records. You may see your test results before your doctor has spoken to you about them. This may be when you cannot contact your surgery, or when your surgery is closed. This means you will need to wait until an appointment is available to talk to your doctor.

Information in your GP record might need correcting. If you find something you think is not correct, you should contact your surgery. The staff will be able to answer your questions and set things right when needed. Please bear in mind that you cannot change the record yourself.

There may be information in your GP records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did not know about that worries you, please speak to your surgery and they will discuss this with you. If you see someone else’s information in your record, please log out immediately and let your surgery know as soon as possible.

Engage Consult – click to find out more


For ALL COVID questions and queries: Please DO NOT call the Practice. Patients should call 119 for the latest information and booking, including booster and 3rd dose vaccinations. Find out more online HERE


We are offering flu vaccinations as part of monitoring appointments or as special Saturday flu clinics. Please get in touch to book your flu vaccination.


Please continue to wear face coverings in healthcare settings.


Do not attend the Practice if you have Covid-19 symptoms


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