Online Facilities

Online Services are enhancing the quality of care that practices can offer their patients by giving them online access to their health, and increasing choice and convenience.

At Latham House Medical we offer two services. SystmOnline through the Airmid app and Engage Consult.

These services are independent of each other and involve separate sign up processes, but work very well when patients have access to both.

We are urging all patients to register for online services.  The NHS is experiencing unprecedented demand and utilising the online service will help relieve some pressure on our team and the NHS.  This can be done easily by downloading the Airmid Uk  App from the Apple App store or Google paly Store.

SystmOnline

SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.

COVID-19 Update: The booking of appointments function is currently disabled through this service in line with the national covid-19 guidelines of not enabling face to face appointments.

Once registered you can then download the Airmid app. The App is free. You do not need to contact the surgery or come into the building to arrange this.

Airmid

Airmid is SystmOne’s new patient facing app to support all of your healthcare needs. Log in using existing SystmOnline login details or NHS login to sign in securely. Once signed up, every patient can do everything they can in SystmOnline and more. From viewing the record to requesting repeat medication and linking to wearable devices (Apple Health and Google Fit compatible)

Website

Download from Google Play

Download from App Store

Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.

How to Register for SystmOnline

There is a registration process that must be completed prior to accessing
our services online.

Please note, if you wish to view a child’s records we request you contact our Operations Manager for more information.

Please download and complete the application form for online access and return completed forms with the required ID to [email protected] or by post.

DOWNLOAD THE APPLICATION FORM HERE

PROXY CONSENT FORMS – ADULTS

PROXY CONSENT FORM – 13YRS AND UNDER

Required ID to support your application

  • A photocopy or photo image of your photographic ID (eg passport)
  • A copy or photo image of a recent utility bill or similar to confirm your home address as per your registered patient details.
  • Alternatively, if you know a member of the LHMP team they can vouch for your identity and we do not need the supporting information.

Important Information regarding access to medical records on SystmOnline

Access to your GP record includes information about medication, allergies, vaccinations, previous illnesses and test results.

Before submitting this request, you need to be aware of the following: Your records are written to help medical staff look after you and so in some cases, you may not understand everything you see.

If you find anything difficult to understand, as well as talking to your doctor or nurse, you can go to the NHS Choices website by using this link http://www.nhs.uk. NHS Choices is the NHS website for patients where you can look for information on illnesses, improving health and find NHS services in your local area.

Your GP may not think it is in your best interest for you to look at your GP records online. If this happens, your GP will discuss their reasons with you. It is up to your GP to decide if you should be allowed access to your online records. You may see your test results before your doctor has spoken to you about them. This may be when you cannot contact your surgery, or when your surgery is closed. This means you will need to wait until an appointment is available to talk to your doctor.

Information in your GP record might need correcting. If you find something you think is not correct, you should contact your surgery. The staff will be able to answer your questions and set things right when needed. Please bear in mind that you cannot change the record yourself.

There may be information in your GP records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did not know about that worries you, please speak to your surgery and they will discuss this with you. If you see someone else’s information in your record, please log out immediately and let your surgery know as soon as possible.

Engage Consult

Engage Consult is an online communication service.

You can use this messaging service to ask for help about a non-emergency medical problem or for general advice from your doctor or other members of the Latham House team.

By signing up to use this service, you can get advice from Latham House Medical Practice without having to visit or telephone the surgery.

Engage Consult can be used from any mobile phone, tablet or computer.

You will need to have an email address to sign up.

To sign up, please click on the Engage Consult logo on our home page.

When you first visit the site please follow the ‘Sign up’ Instructions on the site.

Once signed up you will be registered for this service.

Online consultations do not replace being able to meet your doctor, but give another option when a trip to the Surgery is not necessary.

We aim to reply to all questions received before 2pm on the same day. 

Engage Consult is an online communication service. You can use this
messaging service to ask for help about a non-emergency medical problem or for
general advice from your doctor or other members of the Latham House team.

By signing up to use this service, you can get advice from Latham House
Medical Practice without having to visit or telephone the surgery. Engage
Consult can be used from any mobile phone, tablet or computer.

You will need to have an email address to sign up.

When you first visit the site please follow the ‘Sign up’ Instructions on
the site. Once signed up you will be registered for this service.

Online consultations do not replace being able to meet your doctor, but give
another option when a trip to the Surgery is not necessary.

We will reply with an answer to your question and tell you what you should
do next.

Engage Consult is an online communication service. You can use this
messaging service to ask for help about a non-emergency medical problem or for
general advice from your doctor or other members of the Latham House team.

By signing up to use this service, you can get advice from Latham House
Medical Practice without having to visit or telephone the surgery. Engage
Consult can be used from any mobile phone, tablet or computer.

You will need to have an email address to sign up.

When you first visit the site please follow the ‘Sign up’ Instructions on
the site. Once signed up you will be registered for this service.

Online consultations do not replace being able to meet your doctor, but give
another option when a trip to the Surgery is not necessary.

We will reply with an answer to your question and tell you what you should
do next.

Coronavirus (Covid-19) & Flu Clinic

 
Eligible patients should call 119 to book their first dose Covid-19 vaccination. Please do not call the Practice about first dose COVID vaccinations.
 
It is essential that we continue to follow local restrictions as well as public health advice.
 
Please do not attend the Practice unless you have been asked to.