Online Services

Online Services are enhancing the quality of care that practices can offer their patients by giving them online access to their health, and increasing choice and convenience.

At Latham House Medical Practice we support the following online services to our patients:

  • The NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.
  • The Airmid App. This is the latest tool from SystmOnline and patients can use the app to book appointments, order repeat prescriptions and view test results. Download from the Apple App store or Google play Store.
  • Patient Triage. Is an online message service for non urgent enquiries, saving a phone call or visit to the Practice.

Patient Resources

Easy read patient guides


Airmid is the patient app from SystmOnline.

Log in using existing SystmOnline login details or NHS login, to sign in securely.


Download from Google Play

Download from App Store

Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.

How to Register for Online services

There is a registration process that must be completed prior to accessing our services online.

Please download and complete the application form for online access and return completed forms with the required ID to [email protected] or by post.





Required ID to support your application

  • A photocopy or photo image of your photographic ID (eg passport)
  • A copy or photo image of a recent utility bill or similar to confirm your home address as per your registered patient details.
  • Alternatively, if you know a member of the LHMP team they can vouch for your identity and we do not need the supporting information. Important Information regarding access to medical records on SystmOnline

Access to your GP record includes information about medication, allergies, vaccinations, previous illnesses and test results.

Before submitting this request, you need to be aware of the following: Your records are written to help medical staff look after you and so in some cases, you may not understand everything you see.

If you find anything difficult to understand, as well as talking to your doctor or nurse, you can go to the NHS Choices website by using this link NHS Choices is the NHS website for patients where you can look for information on illnesses, improving health and find NHS services in your local area.

Your GP may not think it is in your best interest for you to look at your GP records online. If this happens, your GP will discuss their reasons with you. It is up to your GP to decide if you should be allowed access to your online records. You may see your test results before your doctor has spoken to you about them. This may be when you cannot contact your surgery, or when your surgery is closed. This means you will need to wait until an appointment is available to talk to your doctor.

Information in your GP record might need correcting. If you find something you think is not correct, you should contact your surgery. The staff will be able to answer your questions and set things right when needed. Please bear in mind that you cannot change the record yourself.

There may be information in your GP records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did not know about that worries you, please speak to your surgery and they will discuss this with you. If you see someone else’s information in your record, please log out immediately and let your surgery know as soon as possible.




Measles is extremely infectious and can be serious. If you have symptoms of measles, please stay at home and phone your GP or NHS 111 for advice. STAY AWAY from GP surgeries and A&E departments – you could spread the illness to others.

Go to for more measlesinformationUK.



Patient Triage is a set of simple questions completed by the patient or receptionist to help us find the right appointment, support or advice for you at the right time. You can get in touch with us online at or via the NHS App.

Please contact us by phone for urgent concerns


Please contact the team direct by calling 01664 503000 and select the Prescriptions team option or email the team direct at [email protected]




Mask wearing guidance has changed for healthcare settings.  Staff will be required to wear face masks in clinical areas.

Patients are advised to wear a face mask when attending the Practice.


Thank you


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