Zero Tolerance

Latham House Medical Practice operates a zero tolerance policy to any abuse or bad behaviour towards its staff, doctors or other patients. This could be physical, verbal or online abuse.

GPs and staff have a right to care for others without fear of being attacked, abused or treated badly in any way. To successfully provide our services a mutual respect between staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. We would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
However, aggressive behaviour, be it physical, verbal or online, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with our patients we would like to ask all our patients to read and take note of the occasional types of behaviour we see that are unacceptable:

  • Using bad language, shouting or raising of voices at practice staff.
  • Any physical violence towards any member of our team or other patients.
  • Verbal abuse towards staff or patients in any form including shouting.
  • Racist, xenophobic, sexist, homophobic or other intolerant Language, discrimination or sexual harassment will never be tolerated.
  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot be met.
  • Being perceived to bully or manipulate a staff member to obtain something.
  • Causing damage to, stealing or not returning practice equipment from the practice’s premises, staff or patients.
  • Obtaining drugs and/or medical services fraudulently.

#bekind

UPDATES

 

JOINT INJECTION APPOINTMENTS

DRUG SHORTAGES

Please be aware there is a national shortage of the steroid medications used to inject into joints for a number of conditions.  This is impacting on existing appointments. We are working hard to improve supply and limit the number of cancelled appointments.  We hope to restore any cancelled appointments as soon as possible and apologise for any inconvenience this may cause our patients.

 

 

PRESCRIPTIONS

Please contact the team direct by calling 01664 503000 and select the Prescriptions team option or email the team direct at [email protected]

 

 

MEASLES

 

Measles is extremely infectious and can be serious. If you have symptoms of measles, please stay at home and phone your GP or NHS 111 for advice. STAY AWAY from GP surgeries and A&E departments – you could spread the illness to others.

Go to nhs.uk for more measlesinformationUK.

 

Thank you

 

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