The NHS 111 service is available to all of our patients. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111. This service will:

• You should dial 111 if you need medical advice when the surgery is closed
• You should dial 111 if you need health information or advice
• Help you to access the correct local urgent health care service if you need urgent care, at any time

You can call 111 when you need medical help fast but not a 999 emergency. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or community nurse.

NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for callers who do not speak English.

You can call 111 from anywhere in England.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

• You need medical help fast but it’s not a 999 emergency
• You think you need to go to A&E or need another NHS urgent care service
• You don’t know who to call or you don’t have a GP to call
• You need health information or reassurance about what to do next

For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way when we are open.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

FOR IMMEDIATE LIFE-THREATENING EMERGENCIES, CONTINUE TO CALL 999

The nearest local NHS walk-in center is:
Loughborough NHS Walk-in Centre
Pinfold Gate
Loughborough
LE11 1BE

Leicester Royal Infirmary

Infirmary Square
Leicester
LE1 5WW

Rutland Memorial Hospital
Cold Overton Road
Oakham
Rutland
Leicestershire
LE15 6NT

Primary Care Trust details
East Leicestershire and Rutland CCG
Unit 2-3 (Ground Floor)
Bridge Business Park
647 Melton Road
Thurmaston
Leicestershire
LE4 8BL

Tel:0116 295 5105

Minor Treatment

The nearest local NHS walk-in center is:
Loughborough NHS Walk-in Centre
Pinfold Gate
Loughborough
LE11 1BE

Leicester Royal Infirmary

Infirmary Square
Leicester
LE1 5WW

Rutland Memorial Hospital
Cold Overton Road
Oakham
Rutland
Leicestershire
LE15 6NT

Primary Care Trust details
Leicestershire County and Rutland Primary Care Trust
Lakeside House
4 Smith Way
Grove Park
Enderby
Leicester
LE19 1SS

Tel: 0116 2957500
Fax: 0116 2957599
Mini Com: 0116 2957501