New Clinical Records System – SystmOne On Wednesday 20th March 2019, Latham House Medical practice will be moving to a new clinical computer system called SystmOne. This will bring additional benefits to both the practice and patients. This is a major piece of work for the practice team and we ask for your help, support and patience over the coming weeks. There may be some disruption to services leading up to and during the ‘Go-Live’ week.From 26 Feb to 19 March is our main training period and clinics will be reduced so that staff can receive training on the new system.Patients will not be adversely affected by this changeover; however, if you are an online user, you will need to re-register for online prescriptions and appointments with SystmOne. Please ensure the practice has your correct email address so they can email you a new username and PIN for your SystmOnline online access, thus allowing you to make online bookings and order your repeat prescriptions.If you currently share an email address with a member of your family, due to data protection, this will no longer be permitted. All patients will need a unique email address. Please also ensure that we have your up-to-date mobile numbers in our records – this service is to help patients from missing valuable appointments and to inform you of any changes that the practice may need you to be aware of. However, if you do not wish to use this service, please inform reception to take this option off your records. Due to the new clinical records system, the login for online appointments will no longer work from 12th March 2019. Please note, we will not be able to process any repeat prescription requested via Patient Access from 6pm on Friday 1st March)
INCREASED CAPACITY FOR URGENT APPOINTMENTS (BOOKABLE ON THE DAY)The practice is pleased to announce we have created additional appointment availability for patients who have an urgent medical need TO BE SEEN ON THE DAY – these appointments can be booked by contacting us on the telephone, or in person.
In the mornings when these ADDITIONAL APPOINTMENTS HAVE ALL BEEN BOOKED, patients will be offered to attend our Immediate Access Clinic, where we provide a sit and wait service for all patients who have an urgent need to be seen that day.
PLEASE REMEMBER – THE ADDITIONAL URGENT APPOINTMENTS ARE ONLY BOOKABLE ON THE DAY AND ARE FOR GENUINE MEDICAL EMERGENCIES ONLY