Transfer of Primary Care Complaints function to ICBs from 1 July 2023

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.  The primary care services this will include will be GPs, dentists, opticians and pharmacies.

Rather than contacting NHS England, complaints will be made to directly to the local ICB. Members of the public will still be able to make a complaint to the provider and will be encouraged to do so in the first instance. This is NOT changing. 

Patients will be advised they can make complaints:

  • To the healthcare provider:  the organisation where they received the NHS service, for example a GP surgery or dental surgery (as they are under current arrangements).
    • To LLR ICB as the commissioner of the services or care that the patient received.

Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler. 

Patients with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler. 

Public facing communications will be made available soon



Measles is extremely infectious and can be serious. If you have symptoms of measles, please stay at home and phone your GP or NHS 111 for advice. STAY AWAY from GP surgeries and A&E departments – you could spread the illness to others.

Go to for more measlesinformationUK.



Patient Triage is a set of simple questions completed by the patient or receptionist to help us find the right appointment, support or advice for you at the right time. You can get in touch with us online at or via the NHS App.

Please contact us by phone for urgent concerns


Please contact the team direct by calling 01664 503000 and select the Prescriptions team option or email the team direct at [email protected]




Mask wearing guidance has changed for healthcare settings.  Staff will be required to wear face masks in clinical areas.

Patients are advised to wear a face mask when attending the Practice.


Thank you


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