Latham House Medical Practice will use Patient Triage as an Online Consultation platform from 1st July 2023.

Latham House Medical Practice have been operating an online patient triage system called Engage Consult since June 2020. Following a review of this service and to enable greater accessibility for patients, we will now be switching to the online contact tool called Patient Triage, provided by AccuRx.

Patient Triage enables patients to report medical issues, submit an administrative request, and seek self-help guidance, just like Engage Consult. The practice will triage the request and responds within a stated timeframe.

For all current users of Engage consult – no further action is needed, you will just follow the links from our website and continue to submit your request as before using the new platform.

For all patients who have not used our online patient triage, please follow the links on our website which will take you directly to the website to raise your request.

Please watch the short demo of how to use Patient Triage

How does Patient Triage work?

Patients access Patient Triage via a link on the practice’s website or through the NHS App. When the patient clicks on the link from the Practice website, this opens up a webpage which offers the patient the ability to:

Seek self-help – this links to NHS guidance

Submit a medical request – patients are asked a few short generic questions.

Submit an admin request – patients are asked questions specific to their request type

Contact via Patient Triage is for NON URGENT requests – just as it was with Engage Consult.

Benefits to Patients

• Easy to access: no app, no account needed – patients simply go to the webpage
• Convenient: available 24/7, so patients can submit requests at a time that suits them
• Faster: requests are quick and simple to submit, and no need to wait on hold over the phone
• Requests can also be sent from the NHS App.

Engage Consult will no longer be accessible to patients after 3:30pm on Tuesday 27th June 2023 to enable the change over of the technology and to ensure that all previously received Engage Consult contacts can be actioned and closed appropriately.

We would like to thank our patients for their understanding